Verified traveler
18. Juni 2024
Room appeared marginally clean but my entire family became sick with a cold as a result of the room not be truly clean (we were only in our room and my parents' house and nowhere else; meals, etc. were eaten there and parents ended up sick because of us). Requested daily refresh to have towel service and trash pickup. Two days out of the five days we stayed - did not occur. There were three people in our room and we were given only two towel sets and had to go to the front desk to get extra set. Manager told my husband that we would never be given three towel sets by housekeeping - that we had to come back every day to request the extra set. With no towel or trash pick-up for two days, we had to stack towels and trash in a pile outside our room so that housekeeping staff would pick-up. We stayed in a suite room and the refrigerator door could barely be opened because door hinged on wrong side and there was only three inch clearance between refrigerator and bar. There was laughably only one dish, cup, and mug, and one fork for us to use. There was a burned out teflon pan and equally burned out kitchen utensils - not fit for anyone to use. There was a sign that if we wanted dishware or cooking utensils, we would have to get them from the front desk - not worth the bother! I left my laptop mouse on the desk in our rush to leave. When I called to have it held for me, front desk said nothing in lost and found; next day called and housekeeping said nothing was found.
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